Refund policy

 

Our Commitment to Your Satisfaction

At CareLetics, we are committed to providing high-quality healthcare apparel that meets the needs of hardworking medical professionals. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of delivery for eligible items that meet the following conditions:

  • Unworn, unused, and unwashed
  • Free from stains, odors, pet hair, or damage
  • Original tags attached
  • Returned in the original packaging whenever possible

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Items marked as non-returnable at the time of purchase

Exchanges

Need a different size or color?

We gladly offer exchanges for eligible items within 30 days of delivery, subject to product availability.

To request an exchange:

  1. Contact our Customer Support team.
  2. Provide your order number and requested replacement item.
  3. Follow the return instructions provided by our team.

If the requested item is unavailable, a refund may be issued instead.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

We will work quickly to resolve the issue by providing a replacement, exchange, or refund when appropriate.

Return Process

To initiate a return:

  1. Contact our Customer Support team at [Support Email].
  2. Include your order number and reason for the return.
  3. Wait for return instructions and approval.
  4. Ship the item back using the provided instructions.

Returns sent without prior authorization may experience processing delays.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Most refunds appear within 5–10 business days after approval.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • We shipped the wrong item

In these cases, CareLetics will provide return shipping assistance when applicable.

International Returns

For international orders, customers are responsible for all return shipping costs, duties, taxes, and customs fees unless the return is the result of a CareLetics error.

Contact Us

If you have any questions regarding returns or exchanges, please contact our Customer Support team.

Email: [Support Email]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

Thank you for choosing CareLetics. We appreciate the work you do every day caring for others, and we're committed to ensuring you have a positive shopping experience.