Refund policy
Returns, Exchanges & Store Credit
If you are not completely satisfied with your purchase, you may request a return or exchange within the applicable return period outlined in this policy.
To initiate a return or exchange, please submit a request via our Return & Exchange Request form and include your order number, contact information, the reason for the return, and photos, if applicable.
Return Eligibility
To qualify for a return or exchange, items must:
-
Be unworn, unwashed, and in their original condition.
-
Have all original tags attached.
-
Be free from stains, odors, pet hair, or signs of wear.
-
Be returned within the approved return window.
Return Approval Process
All return requests are subject to review and approval by Careletics. We reserve the right to deny returns that do not meet the eligibility requirements outlined in this policy.
Store Credit
Approved returns are eligible for store credit only. We do not issue refunds to the original payment method.
Once the returned item has been received and inspected, a store credit will be issued for the approved return amount. Store credit will be sent to the email address associated with the original order and may be used toward future purchases on our website.
Exchanges
If you would like a different size or item, please indicate this in your return request. Approved exchanges are subject to product availability. If the requested item is unavailable, store credit may be issued instead.
Non-Returnable Items
The following items are not eligible for return or exchange:
-
Final sale items
-
Gift cards
-
Items marked as non-returnable
-
Products returned in used, damaged, or altered condition
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue. We will review the claim and work with you to provide an appropriate resolution.